When you visit our website, we collect personal information about you. This policy explains what we collect, when we collect it, how we use it, whether we disclose it to others and how we ensure your information is kept secure.
By using our website, you’re agreeing to be bound by this policy. As this policy may change, you can regularly check it to ensure you are happy with what we say.
Who we are
We are the Lower Machen Festival. We are a charitable company limited by guarantee. Our registered charity number in England and Wales is 1075159. Our company registration number in England and Wales is 3739816.
How we collect information from you
We obtain information about you when you purchase tickets, contact us by email, make a donation, or if you register to receive one of our email newsletters.
Information we might collect
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
If you purchase a ticket from us, your card information is not held by us, it is collected by our third-party payment processors Ticketsource. We do not store any of your credit card or banking details on our website.
Our mailing lists are held by a third-party processor MailChimp. We do not store any of your personal details.
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
How we might use your information
We may use your information to:
• process orders that you have submitted (through Ticketsource);
• send you communications which you have requested (through MailChimp);
• process a donation that you have made (through Ticketsource);
• seek your views or comments on the services we provide;
• conduct market research, internal monitoring and traffic auditing. This information is only examined in aggregate, not at an individual level.
Links to other websites
Our website contains links to other websites. If you follow these links you will be subject to the individual privacy policies of these sites.
We will take photographs of events for use in our promotional materials (a ‘legitimate business interest’). We will store these photographs in secure cloud storage. Your image, as an audience member, may appear – incidentally – in our promotional material.
We will display ‘fair processing notices’ visible around the Festival site which will explain that photographs of the event will be taken, and how you can contact us if you have any concerns.
If you attend one of our events and do not wish to be photographed, please let one of the team or the photographer know.
You have the right to unsubscribe from Lower Machen Festival email communications at any time.
We market our events by email. We will only contact you for marketing purposes by email if you have given your prior consent.
You have the right to complain to the Information Commissioner’s Office about the way your data is processed by Lower Machen Festival.
Lower Machen Festival will disclose personally identifiable information when required by the law.